Introduction

Although primarily an economic phenomenon, electronic commerce is part of a broader process of social change characterised by the globalisation of markets, the shift towards an economy based on knowledge and information, and the growing prominence of all forms of technology in everyday life. In the years to come, it will be shaped by, and will help to shape, society.

Electronic commerce has the potential to radically alter economic activities and the social environment. Already, it affects large sectors such as communications, finance and retail trade It holds promise in areas such as education, health and government . Contrary to popular belief, it may have the greatest impact on routine business activities like ordering office supplies, paying bills, and estimating demand - in other words, on the way businesses interact.